Heel Up® FIX Medium – heel pressure relief protector with wide fixing strap

Heel Up® FIX Medium is an inflatable Levabo heel pressure relief device designed to protect the heel during prolonged lying, sitting or selected mobility situations. FIX Medium is the standard adult FIX version with 39 cm lower-leg support and a wide strap that helps keep the heel lifter correctly positioned. It is especially useful for bedbound patients who move their legs, change position or need a more secure fit than a basic heel lifter.

Mobilex supplies this CE-marked medical device from Łódź, Poland, providing EU-based product documentation, selection support and after-sales communication for healthcare institutions, caregivers and private users.

What is included with Heel Up® FIX Medium?

• Heel Up® FIX Medium – inflatable heel pressure relief protector.
• Stop Up® inflation band – supports correct first inflation.
• Self-closing valve with inflation adapter/tube – for setup and later air adjustment.
• Hook-and-loop fastening system – secures the foot and lower leg without hard compression.
• Manufacturer packaging: manufacturer bulk pack: 10 pcs, clean; product number 70073.

Key advantages of Heel Up® FIX Medium

• Standard adult FIX size – 39 cm support length works for many adult lower-leg profiles.
• Wide secure strap – keeps the heel protector in place during small movements.
• Three-chamber design – adds stabilising support while offloading the heel.
• Fast one-patient setup – supplied flat and ready to inflate near the patient.
• Heel offloading – lifts or supports the heel approx. 25 mm above the underlying surface.
• Achilles tendon relief – the anatomical channel avoids direct pressure on the Achilles tendon.
• Ankle protection – side walls help protect the malleoli from localised contact pressure.
• Forefoot support – helps reduce drop-foot positioning where the model design includes forefoot support.
• Stop Up® inflation control – supports correct first inflation without a pressure gauge.
• Fast setup – supplied flat and inflated immediately before use.

Who is Heel Up® FIX Medium for?

1. Bedbound patients at heel pressure risk

For routine hospital, hospice, long-term and home-care heel offloading.

2. Restless or self-positioning users

The FIX strap helps when the patient changes leg position in bed.

3. Wheelchair users requiring heel protection

Can be used when a seated user needs secure heel pressure relief with a longer support than Short.

Sizes, fit and positioning

Fitting rule: the product should remain soft and flexible after inflation. The pressure-relieved body area must be lifted or supported without hard compression, strap marks or localised pressure. Skin condition, device position and air volume should be checked daily according to the care plan.

Setup and safety instructions

1. Remove the heel lifter from the clean flat package and unfold it on a stable surface.
2. Open the hook-and-loop closure and insert the adapter or blowpipe into the self-closing valve.
3. Inflate slowly until the Stop Up® band breaks during first inflation.
4. Remove the adapter, close the valve and attach the protective valve cover if supplied.
5. Open the side walls gently and place the patient’s foot into the heel lifter.
6. Close the white strap and any coloured calf strap so the fit is secure but not tight.
7. Check heel clearance by hand and repeat the check daily.

Important safety information: do not overinflate. A hard air cushion does not provide optimal pressure relief and may create unwanted pressure on the limb or soft tissue. Do not use steam cleaning, autoclaves, caustic chemicals, abrasive pads or sharp tools. Replace the product if it loses air, the outer layer is damaged or the fixing system no longer holds securely.

Medical device notice: this is a medical device. Use it according to the instructions for use, the product label and local clinical procedures.

FAQ – Heel Up® FIX Medium

What is Heel Up® FIX Medium used for?

Heel Up® FIX Medium is used to reduce pressure on the heel in patients at risk of heel pressure injuries or requiring supportive heel wound care.

Does it fully offload the heel?

Yes. When correctly inflated and fitted, the heel is lifted approx. 25 mm above the mattress, footrest or support surface, depending on the model.

How should the product feel after inflation?

It should feel soft and flexible, not hard. If the cushion feels rigid, release a small amount of air and check heel clearance again.

How often should heel clearance be checked?

Check heel clearance, air volume, strap tension and skin condition at least once daily or according to local care procedures.

Does it protect the Achilles tendon and ankle bones?

Yes. The anatomical channel relieves the Achilles tendon and provides space around the malleoli while the heel is offloaded.

Can it be used in adjustable beds?

Yes, provided the care team follows bed and side-rail safety procedures to avoid entrapment, pinching and shear forces.

Can it be inflated again if it loses some air?

Yes. Use the supplied adapter, blowpipe or compatible pump to adjust air volume. Replace the product if it loses air repeatedly.

Can the product be disinfected?

Yes. Follow the cleaning and disinfection regime for the specific model. Single-patient PE versions and Multi-Patient TPU/nylon versions have different temperature limits.

Is it suitable for home care?

Yes. It is supplied flat, inflates quickly and can be fitted by a trained caregiver following the instructions for use.

Is it a CE-marked medical device?

Yes. It is a CE-marked Levabo medical device distributed in Poland by Mobilex Sp. z o.o. in Łódź.

Warranty and Mobilex service in Łódź

Heel Up® FIX Medium is covered by a limited manufacturer warranty for production defects. Damage caused by overinflation, incorrect cleaning, sharp objects, use contrary to the instructions or normal wear is not covered.

Mobilex Sp. z o.o. – Łódź, Poland distributes Levabo pressure ulcer prevention products and supports customers with product documentation, selection guidance and after-sales communication. This local EU-based support helps care teams and private users apply the product safely and consistently.