1. Controller
The controller of your personal data is Mobilex Sp. z o.o., ul. Duńska 3/5, 91-204 Łódź, Poland, tax ID (NIP) 728-23-59-542, National Court Register (KRS) no. 0000048609. For any matters concerning personal data, write to info@mobilex.pl or by post to our registered office.
2. Purposes and legal bases of processing
- Responding to inquiries sent via the contact form, e-mail or telephone – Art. 6(1)(f) GDPR (our legitimate interest in corresponding with people who contact us) and, where the inquiry concerns our offer, also Art. 6(1)(b) GDPR (steps taken at your request prior to entering into a contract).
- Newsletter and downloadable materials – Art. 6(1)(a) GDPR (consent), in conjunction with Art. 398 of the Polish Electronic Communications Law.
- B2B Panel account – Art. 6(1)(b) GDPR (contract); for persons representing a business partner – Art. 6(1)(f) GDPR (handling our cooperation with that business partner).
- Website statistics and advertising – Art. 6(1)(a) GDPR (consent given in the cookie banner).
- Recording of telephone calls – Art. 6(1)(a) GDPR (consent); see section 11 for details.
- Website security – Art. 6(1)(f) GDPR (protecting the website against misuse).
- Legal obligations, e.g. tax and accounting obligations and handling complaints – Art. 6(1)(c) GDPR.
- Establishment, exercise or defence of legal claims – Art. 6(1)(f) GDPR.
3. How long we keep your data
We keep data from inquiries until the correspondence has ended and, where it may be relevant to potential legal claims, until those claims become time-barred. Data processed on the basis of consent is kept until consent is withdrawn. Data related to a contract or a B2B Panel account is kept for the duration of our cooperation and then until any claims become time-barred. Data that we are required by law to keep is retained for the period specified in the relevant legislation.
4. Information about health
Please do not include information about your health, or the health of your relatives, in your messages unless it is necessary for us to respond, e.g. to select suitable equipment. If we receive such information, we will use it solely to respond to your inquiry.
5. Recipients of data
Your data may be disclosed to entities that process it on our behalf: providers of website hosting and technical maintenance, our e-mail provider, our telephony service provider and the provider of our newsletter tool[, as well as companies of the Asker Healthcare Group]. Data may also be disclosed to legal advisers and to public authorities where required by law.
If you consent to cookies, data is also received by Google Ireland Limited (Google Analytics, Google Maps) and Meta Platforms Ireland Limited (Meta Pixel). We are joint controllers with Meta with regard to the collection of data by the pixel and its transmission to Meta. Any further processing is governed by the Meta Privacy Policy.
6. Transfers outside the European Economic Area
Google and Meta may transfer data to their affiliated companies in the United States. Such transfers are based on European Commission Implementing Decision (EU) 2023/1795 on the EU-US Data Privacy Framework and on standard contractual clauses approved by the European Commission (Art. 46(2)(c) GDPR). You can obtain a copy of these safeguards by writing to info@mobilex.pl.
7. Your rights
You have the right to:
- access your data and receive a copy of it,
- have your data rectified,
- have your data erased,
- restrict processing,
- data portability, where data is processed on the basis of consent or a contract,
- withdraw your consent at any time, without affecting the lawfulness of processing carried out before its withdrawal,
- lodge a complaint with the supervisory authority: the President of the Personal Data Protection Office (Prezes Urzędu Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warszawa, Poland.
Right to object. You may object at any time, on grounds relating to your particular situation, to the processing of your data based on our legitimate interest. We will comply unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or grounds for the establishment, exercise or defence of legal claims. We will always comply with an objection to direct marketing.
To exercise your rights, write to info@mobilex.pl.
8. Do you have to provide your data?
You do not need to provide any data to browse the website. Providing data in the contact form is voluntary, but without your name and e-mail address we cannot respond to your inquiry. Consent to the newsletter and to cookies other than strictly necessary ones is voluntary and does not affect your ability to use the website.
9. Automated decision-making
We do not make decisions about you based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.
10. Cookies
Cookies are small files stored on your device. We use strictly necessary cookies, without which the website cannot function, without your consent (Art. 399(3) of the Polish Electronic Communications Law). We use functional cookies (e.g. Google Maps), analytics cookies (Google Analytics) and advertising cookies (Meta Pixel) only after you have given consent in the banner displayed on your first visit. You can change or withdraw your consent at any time in the cookie settings. You can also delete cookies in your browser settings.
11. Recording of telephone calls
Telephone calls with Mobilex may be recorded. We inform you about this in a message at the start of the call.
- Purpose: ensuring service quality and documenting arrangements, e.g. concerning orders, servicing and complaints.
- Legal basis: Art. 6(1)(a) GDPR – your consent, given by continuing the call after the recording notice. If you do not agree to the recording, please hang up and contact us by e-mail at info@mobilex.pl.
- Withdrawal of consent: you can withdraw your consent at any time by writing to info@mobilex.pl. We will then delete the recording. Withdrawal of consent does not affect the lawfulness of recording carried out before its withdrawal.
- Recipients: our telephony service provider, which stores recordings on our behalf.
- Retention period: [12] months from the date of the call, or until consent is withdrawn, whichever is earlier.
Your other rights, including the right to access the recording and receive a copy of it, are described in section 7. As with written messages, please do not share information about your health during the call beyond what is necessary for us to respond.