Heel Up® FIX Medium Multi-Patient – reusable heel pressure relief protector

Heel Up® FIX Medium Multi-Patient is an inflatable Levabo heel pressure relief device designed to protect the heel during prolonged lying, sitting or selected mobility situations. The Medium MP version combines a 39 cm lower-leg support surface with a wide FIX strap and a durable TPU/nylon surface for reuse after disinfection. It is intended for multi-patient environments where a standard adult size and robust hygiene regime are required.

Mobilex supplies this CE-marked medical device from Łódź, Poland, providing EU-based product documentation, selection support and after-sales communication for healthcare institutions, caregivers and private users.

What is included with Heel Up® FIX Medium Multi-Patient?

• Heel Up® FIX Medium Multi-Patient – inflatable heel pressure relief protector.
• Stop Up® inflation band – supports correct first inflation.
• Self-closing valve with inflation adapter/tube – for setup and later air adjustment.
• Hook-and-loop fastening system – secures the foot and lower leg without hard compression.
• Manufacturer packaging: single item / institutional supply; product number 80073.

Key advantages of Heel Up® FIX Medium Multi-Patient

• Reusable after disinfection – designed for hospital, nursing home and loan-pool use.
• 95°C thermal disinfection – supports institutional hygiene routines.
• Standard adult length – 39 cm support surface fits many adult lower legs.
• Wide FIX strap – helps keep the device in place for active, seated or restless users.
• Heel offloading – lifts or supports the heel approx. 25 mm above the underlying surface.
• Achilles tendon relief – the anatomical channel avoids direct pressure on the Achilles tendon.
• Ankle protection – side walls help protect the malleoli from localised contact pressure.
• Forefoot support – helps reduce drop-foot positioning where the model design includes forefoot support.
• Stop Up® inflation control – supports correct first inflation without a pressure gauge.
• Fast setup – supplied flat and inflated immediately before use.

Who is Heel Up® FIX Medium Multi-Patient for?

1. Bedbound patients at risk of heel pressure injury

For patients in hospitals, hospices, nursing homes or home care whose heels remain in contact with the mattress for long periods.

2. Wheelchair or seated users

Helpful when heel protection is required during sitting and the foot may rest on a footrest.

3. Caregivers and clinical teams

Supports predictable daily checks: heel clearance, strap tension, air volume and skin inspection.

Sizes, fit and positioning

Fitting rule: the product should remain soft and flexible after inflation. The pressure-relieved body area must be lifted or supported without hard compression, strap marks or localised pressure. Skin condition, device position and air volume should be checked daily according to the care plan.

Setup and safety instructions

1. Remove the heel lifter from the clean flat package and unfold it on a stable surface.
2. Open the hook-and-loop closure and insert the adapter or blowpipe into the self-closing valve.
3. Inflate slowly until the Stop Up® band breaks during first inflation.
4. Remove the adapter, close the valve and attach the protective valve cover if supplied.
5. Open the side walls gently and place the patient’s foot into the heel lifter.
6. Close the white strap and any coloured calf strap so the fit is secure but not tight.
7. Check heel clearance by hand and repeat the check daily.

Important safety information: do not overinflate. A hard air cushion does not provide optimal pressure relief and may create unwanted pressure on the limb or soft tissue. Do not use steam cleaning, autoclaves, caustic chemicals, abrasive pads or sharp tools. Replace the product if it loses air, the outer layer is damaged or the fixing system no longer holds securely.

Medical device notice: this is a medical device. Use it according to the instructions for use, the product label and local clinical procedures.

FAQ – Heel Up® FIX Medium Multi-Patient

What is Heel Up® FIX Medium Multi-Patient used for?

Heel Up® FIX Medium Multi-Patient is used to offload the heel for pressure ulcer prevention and supportive care in multi-patient environments.

Can it be used by more than one patient?

Yes. This Multi-Patient version is made from TPU/nylon and may be reused for another patient after validated cleaning and disinfection.

How is it different from the single-patient version?

The MP version is designed for repeated use after disinfection and can be washed up to 95°C. Single-patient PE versions are intended for one user only and lower washing temperatures.

When should the selected size be selected?

Choose the selected size when it gives stable support for the user’s lower leg without sliding, twisting or compressing the calf.

Does the FIX strap help restless users?

Yes. The wide FIX strap helps keep the heel lifter correctly positioned when the patient moves, changes position or sits in a wheelchair.

How high should the heel be lifted?

The heel should be lifted approximately 25 mm above the underlying surface unless a care protocol requires a different check.

Which disinfectants can be used?

The product supports thermal disinfection up to 95°C and compatible chemical methods such as 70% alcohol or chlorine solutions, according to local procedures.

What should be checked before using it for another patient?

Check that the product is clean, fully dry, airtight, undamaged and that the hook-and-loop closure and FIX strap hold securely.

Can it be used in home-care services?

Yes. It is useful for community nursing or loan-pool use where one device may support different patients after proper disinfection.

When must it be replaced?

Replace it if the air chamber leaks, the TPU/nylon surface is damaged, the strap no longer holds or the product cannot be cleaned safely.

Warranty and Mobilex service in Łódź

Heel Up® FIX Medium Multi-Patient is covered by a limited manufacturer warranty for production defects. Damage caused by overinflation, incorrect cleaning, sharp objects, use contrary to the instructions or normal wear is not covered.

Mobilex Sp. z o.o. – Łódź, Poland distributes Levabo pressure ulcer prevention products and supports customers with product documentation, selection guidance and after-sales communication. This local EU-based support helps care teams and private users apply the product safely and consistently.